Common Questions
How do I cancel my iHatePDF Pro subscription?
Open iPhone Settings → [your name] → Subscriptions → iHatePDF → Cancel Subscription. You keep Pro access through the end of the current billing period – no charges after that.
Where are my files stored?
Most documents stay on your iPhone (and in folders you authorize, such as Files or iCloud Drive). Core reading, scanning, OCR, and editing run on-device. Deleted items go to Recycle Bin for 30 days before they are removed permanently.
Why does PDF to Word need the internet?
PDF to Word uses CloudConvert to create an editable Word file. The PDF you choose is uploaded for that conversion, then the result is saved locally. Other tools do not require that upload.
How do I delete documents from the app?
In the library, open a file’s menu and delete it, or remove items in bulk. Check Recycle Bin if you need to restore something within 30 days.
I need a refund
All payments go through Apple. The developer has no access to billing – Apple handles all refund decisions at reportaproblem.apple.com.
Get in Touch
Didn’t find an answer? Email the developer – response time is typically within a few days.
help.inshot@gmail.com